Terms

Please note: Our cancellation terms have been updated in line with COVID-19. These terms are applicable from 23rd March 2020 onwards. Please see the cancellations section below.

Acceptance of terms

Your access to and use of Maxwell Melia Academy (the “Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Bookings

Course purchases should be made online or via telephone. There is a £95 non-refundable booking fee for Hair Extension courses, and a £200 non-refundable booking fee for any Hair Loss Integration courses. However, if you have chosen an online course or one of the payment plan options, 100% of the course amount is non-refundable due to instant course content access. It is your responsibility to provide accurate contact information when making the booking, but please also check your junk folder.

Payment for courses is required in full at least 21 days prior to the training date. Purchase guarantees you will receive the course material and qualification within 12 months. However, course purchase does not guarantee a specific training date or location. Failure to pay the amount owed at least 21 days before your booked date will incur late payment fees, as well as risk of losing your space on the course. An email will be sent to you within 5 days of your booked training date containing information regarding your course venue, instructions and details. If you have not received this prior to your training, please contact us. If you have any further queries do not hesitate to email us at [email protected].

Maxwell Melia Academy will not be held responsible for confirmation and emails not received by students, and no refunds will be issued under these circumstances. Once any training material has been provided, all courses become 100% non-refundable.

 

Payment plans

“Pay It Monthly” payment plans are subject to credit approval and you will gain access to online courses immediately after acceptance. For in-person courses, you are able to attend a course straight away and can select any date available upon acceptance. If you are not accepted, your deposit will be refunded to your account by Pay It Monthly within 5 days. Please contact Pay It Monthly directly for any queries relating to your account with them at https://payitmonthly.uk/

If you are not accepted with Pay It Monthly – we do have our own payment plan option – please contact us at [email protected] for information. Please note that if you choose to use our Maxwell Melia Payment Plan you must have completed all payments before you can attend/receive any hair extension or hair loss courses. If you miss the deadline for your chosen course, please contact us to reserve a space on the next available course. You must inform us at least 21 days prior to your original booked date.

If you commit to a payment plan with Maxwell Melia for coaching programmes or memberships, you will be liable for the full cost and all monthly or weekly payments, regardless of whether you choose to continue with the course or not.

 

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

Returns, course transfer or cancellation

Our returns policy includes all products on our website (excluding courses – please see below for details). Products may be returned to us within 14 days of purchase. All products returned must be unopened and in the original packaging suitable for resale.

Online course bookings are 100% non-transferrable and non-refundable. If you would like to cancel your classroom/venue booking, you can do so at least 21 days prior to your original booked training date with £95 cancellation fee for Hair Extensions, or £200 cancellation fee for Hair Loss Integration Courses. Your course date or location can be transferred or placed on hold at least 21 days before your original booked training date for a £20 administration fee. This fee must be paid at the time of transfer. We may only transfer your booking if there is availability on the course requested. If you have placed a space on hold for a course that you cannot attend, full payment is still required at least 21 days prior to your original booked training date, and your space will be held for a maximum of 12 months from your booking date.

If you do not attend or cancel your booked course or refresher date without at least 21 days notice, you will still be liable to pay the full course fee and will forfeit your refresher space on future dates. Maxwell Melia Academy reserves the right to change or cancel a course date, the course venue or the educators at any given time without prior notice. In the event of a course cancellation, Maxwell Melia Academy will offer a course date transfer, but no compensation for any costs incurred. This does not affect your statutory rights, since purchase of one of our courses only guarantees that you will receive the course content within 12 months, but not on a set date or at a set location.

All cancellation and transfer requests must be sent in writing to [email protected]. Cancellations must state that you wish to cancel your course, otherwise your space will be placed on hold.

 

You will have 3 months to complete your course from the date you receive the course information from Maxwell Melia Academy. This includes live models that are required as part of all our training courses. You will be responsible for securing these live models, as well as sourcing and purchasing any consumables needed to complete these models. You will only receive your certificate and gain access to the graduates support hub once all requirements have been met. Please see below for details of your options after 3 months has passed.

Maxwell Melia Academy reserve the right to withdraw training for any student or revoke their certification at any time during or after course completion if the student or graduate is found to be non compliant of these Terms and Conditions or the accreditation guidelines, or found to be engaging in student misconduct. Students can request accreditation details from Maxwell Melia Academy at any time, as accreditation providers are course dependent.

 

Support

Upon completion of the training course, all students will receive free support from Maxwell Melia Academy, for up to 6 months after the course date. Full details will be provided to you on the training day or in your manuals. We also offer an online support hub which can only be accessed by graduates of Maxwell Melia Academy. A refresher course can be taken free of charge within 3 months of training if you do not feel confident. However, you will need to ensure you book this with us in advance to ensure availability. Any refresher courses after the 3 months has passed will be subject to a fee of £195 to retrain using the student’s own kit within 12 months of the original training date. Otherwise, you can take our online refresher training for just £55 per method.

 

Non-compete and intellectual property

This section is applicable for a period of five years from the date of purchase and you will be required to sign a non-disclosure and confidentiality agreement after purchase. Refunds will not be provided for refusal to agree, since the permitted purpose is unaffected. This includes but is not limited to the following methods; Nano Weave, Hair Loss Mesh Integration, Crown Volumiser and Men’s Hair Replacement.

Other than with the express written consent of Maxwell Melia Academy, information obtained within training courses must not be shared and may be used for the permitted purpose only, which is to provide the service to your personal clients. Course content must not be used for any purpose that might be directly or indirectly detrimental to Maxwell Melia Academy; in particular for the purpose of you or any affiliated company to you teaching the methods to others.

Any information, training or techniques disclosed will remain confidential and the property of Maxwell Melia Academy. You agree that any information you obtain from our courses may not be used, reproduced or transformed for the purposes of training. be directly or indirectly involved with a business which is in direct competition with the business lines of the Company that are the subject of this agreement.

From the date of purchase for a period of five years, you will not divert or attempt to divert from Maxwell Melia Academy any business the Company had enjoyed, solicited or attempted to solicit, from its customers, at the time the parties entered into the purchase. 

 

Student insurance and liability

You will be given information on the training day as well as in your training manual regarding obtaining the correct insurance for your business. Maxwell Melia Academy does not accept responsibility for any students who fail to obtain public liability insurance during or after completion of their course.

Maxwell Melia Academy will not accept any liability for incorrect fitting or injury to clients resulting from students following instructions given on our training courses, nor will they accept responsibility for any poor work completed by students. If you are not feeling completely confident to practice on live models by the end of your training course, please ensure you let one of the trainers know so we can assist further.

Advice

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision. The contents of the Website are derived from various sources, some of which are are copyrighted.

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Changes to website

Maxwell Melia Academy reserves the right to change or remove – temporarily or permanently – the Website or any part of it without notice. You confirm that Maxwell Melia Academy shall not be liable to you for any such change or removal of these Terms and Conditions at any time. Your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Links to third party websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

Disclaimers and limitation of liability

The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and without warranty of any kind whether expressed or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Maxwell Melia Academy will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Maxwell Melia Academy makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Maxwell Melia Academy for death or personal injury as a result of the negligence of Maxwell Melia Academy or that of its employees or agents.

Privacy and cookies

Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions. To view the Privacy Policy, please click here.

The Website uses cookies. Cookies are small text files that are created by a web server and stored on your computer when you visit a website. The Website uses cookies solely to ensure the smooth running of the website.

Further details of cookies are included in our Privacy Policy. By accepting these terms and conditions, you are giving consent to Maxwell Melia Academy to place cookies on your computer. Please read the information contained in the Privacy Policy prior to acceptance.

If you wish to opt-out of our placing cookies on your computer, please adjust your internet browser’s settings to restrict cookies as detailed in your internet browser’s help menu. You may also wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu.

Indemnity

You agree to indemnify and hold Maxwell Melia Academy Limited (registered number 10613488, and address 57 Eafield Avenue, Rochdale, OL16 3UN), its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Maxwell Melia Academy arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

Severance

You agree to indemnify and hold Maxwell Melia Academy, its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Maxwell Melia Academy arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

Governing law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

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